Credits are consumed the moment the product does work for you, so most of what you buy cannot be handed back. This page says plainly what is refundable, what is not, and how to cancel.
How billing works
One credit is one rupee. Credits are spent per action: a voice minute, a chat turn, a document extraction, a filing. Plans include a monthly credit pool and a voice allowance; going past the pool is topped up at one rupee per credit. Every completed purchase issues an invoice or a receipt under Billing.
What we refund
- A charge that failed to deliver. If money left your account and the credits never arrived, we refund it in full. Tell us and we will not wait for you to ask twice.
- A duplicate charge. Refunded in full.
- Credits spent on our failure. If an action was charged but our side broke, we return those credits to your wallet.
- An unused top-up, within 7 days. If you bought credits and have not spent any of that purchase, write to us within seven days and we will refund it.
- A plan you just started. Cancel within 7 days of the first payment on a new plan, with no more than 10% of that month's credit pool used, and we refund it in full.
What we do not refund
- Credits already spent. The work was done and the provider cost was paid. This includes a draft you decided not to use, and an answer you disagreed with.
- Free credits. The welcome balance and any bonus credits have no cash value.
- The remainder of a paid month. Cancelling stops the next renewal; it does not refund the month in progress.
- Accounts closed for breach of the Terms of Service.
Because credits are consumed on use, please start with a small top-up if you are still evaluating Visbig. The free balance on a new account exists so you can try the product before paying anything.
Cancelling
Cancel a plan from Settings, then Billing. It takes effect at the end of the current billing period. You keep access and any remaining pool credits until then. Nothing renews after that.
Closing your account entirely is under Settings, then Security. Closing forfeits any unused credit balance, so claim a refund first if one is due.
How to claim
Email [email protected] with the invoice number or payment reference and one line on what went wrong. We reply within 3 working days and decide within 7. Approved refunds go back to the original payment method and typically appear within 5 to 10 working days, depending on your bank.
Where GST was charged on a refunded purchase, the tax is refunded with it and a credit note is issued.
If you disagree with our decision
Reply to the same thread and ask for it to be looked at again, and a second person will. This policy does not affect any right you have under Indian consumer law.