Terms of Service

These terms are the agreement between VISBIG LLP and the firm or practitioner using Visbig. By creating an account you accept them. If you are accepting on behalf of a firm, you are confirming you have the authority to bind it.

1. What Visbig is

Visbig is software. It reads documents, computes tax positions, tracks deadlines, drafts returns and answers questions about Indian tax law. It is a tool used by a qualified professional, and it is not one.

Nothing Visbig produces is professional advice. It does not replace your judgment, your sign-off or your professional obligations. Every output is a draft until you have checked it.

2. You approve every filing

Visbig never files on its own. A return reaches a government portal only after you have reviewed and approved it. Where filing is available in-product it runs through a licensed e-return intermediary acting as our provider; for income tax returns, Visbig assembles a portal-ready file that you submit yourself.

You are responsible for the accuracy and completeness of anything filed under your name or your client's. Extraction from documents is automated and carries a confidence score for exactly this reason: it is a starting point for your review, not a substitute for it.

3. Your account

• You must give accurate details and complete identity verification where we ask for it.
• Keep your credentials to yourself. You are responsible for activity under your account.
• One account belongs to one person. Seats are not shared.
• You must be 18 or older and legally able to enter this agreement.

4. Your clients' data

When you add a client entity or upload their documents, you confirm you have the authority and any consent needed to do so. We process that data on your instructions, as described in the Privacy Policy. Your engagement with your client governs your side of that relationship; we are not party to it.

5. Credits and payment

Visbig runs on credits. One credit is one rupee. Credits are consumed when the product does work for you: a voice minute, a chat turn, a document extraction, a filing. Prices per action are shown in the product before you spend.

• New accounts receive a one-time free credit balance on email verification.
• Plans include a monthly credit pool and a monthly voice-minute allowance.
• Running past the pool is topped up at one rupee per credit.
• Payments are collected by our payment gateway. We never see your card.
• Every completed purchase issues an invoice or a receipt, available under Billing. Where GST applies it is charged and shown separately.

Refunds and cancellation are covered on the Refund and Cancellation page.

6. What you may not do

• Use Visbig for anything unlawful, or to prepare a filing you know to be false.
• Upload data you have no right to upload.
• Share, resell or sublicense access, or run the service for a third party as your own.
• Reverse engineer the service, scrape it, or try to extract the prompts or models behind it.
• Attack the service: probe for holes, evade rate limits, overload it, or interfere with anyone else's use of it.
• Automate access outside a documented API.

7. Availability

We aim to keep Visbig running, and we do not promise it will never be down. We may change or withdraw features, and we will give reasonable notice before removing something you depend on. Parts of the service rely on government portals and third-party providers whose availability is not ours to guarantee.

8. Your content, our software

Your documents, filings and conversations remain yours. You grant us only the licence needed to run the service for you: to store, process and transmit that content to the providers listed on our Subprocessors page so we can produce what you asked for.

The software, interface, prompts and everything else that makes up Visbig remain ours. Feedback you send us we may use freely, without obligation to you.

9. Liability

The service is provided as it is. To the fullest extent the law allows, we exclude implied warranties, and we are not liable for lost profits, lost data, or indirect or consequential loss.

Our total liability for any claim arising out of this agreement is limited to the amount you paid us in the twelve months before the claim arose.

Nothing here limits liability that cannot lawfully be limited, including for fraud. In particular, penalties, interest or demands arising from a filing are between you, your client and the authority, because you approved that filing.

10. Ending it

You may close your account at any time from Settings, then Security. Unused credits are not refundable except as described in the Refund and Cancellation page.

We may suspend or close an account that breaches these terms, that we are legally required to close, or that puts the service or other users at risk. Where circumstances allow, we will tell you first. Records we are required to keep survive closure.

11. Changes

We may update these terms. The date at the top moves, and for material changes we email you before they take effect. Continuing to use Visbig after that means you accept the new version.

12. Governing law

This agreement is governed by the laws of India. The courts at Lucknow, Uttar Pradesh have exclusive jurisdiction over any dispute.

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